Effective Date: October 5, 2025
Last Updated: October 5, 2025
At BNS Consumer, we strive to deliver your orders quickly, safely, and efficiently. This Shipping Policy outlines how we process, handle, and deliver products purchased through our website www.bnsconsumer.in.
1. Order Processing
- All confirmed orders are processed within 1–3 business days (Monday to Saturday, excluding public holidays).
- Orders placed after business hours or on weekends/public holidays will be processed on the next working day.
- Once your order has been processed, you will receive an email or SMS confirmation with your order details and tracking information (if applicable).
2. Shipping Methods and Delivery Time
We partner with trusted courier and logistics companies to ensure prompt and secure deliveries across India.
- Standard Shipping: 3–5 business days (metro cities)
- Extended Delivery Areas: 5-7 business days (rural or remote locations)
Please note that delivery times may vary depending on your location, courier service availability, and external factors such as weather conditions or government restrictions.
3. Shipping Charges
- Free Shipping may be offered for orders above a certain value, as specified on the website.
- For orders below the free shipping threshold, standard shipping charges will apply and will be displayed during checkout before payment confirmation.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number and courier details via email or SMS.
You can track your shipment through the courier’s website or tracking portal using the provided details.
5. Address Accuracy
Please ensure that your shipping address, contact number, and pin code are entered correctly during checkout.
BNS Consumer is not responsible for delayed or failed deliveries caused by incorrect or incomplete address details.
6. Damaged or Lost Packages
- If your package arrives damaged, please do not accept delivery and contact us immediately at support@bnsconsumer.in with your order number and photos of the package.
- In case your order is lost in transit, we will initiate a replacement or refund after verifying the issue with the courier partner.
7. International Shipping
Currently, BNS Consumer ships only within India.
We do not offer international shipping at this time.
8. Delivery Delays
While we make every effort to ensure timely delivery, unforeseen circumstances such as natural disasters, strikes, or courier delays may affect delivery timelines.
In such cases, we will keep you informed via email or phone.
9. Contact Us
For any shipping-related questions, please contact our support team:
BNS Consumer
📧 Email: support@bnsconsumer.in
📞 Mobile: +91 70952 92959
🏢 Address: 10-3-761/36, Vijay Nagar Colony, Hyderabad – 500028, Telangana, India